Shipping Policy
We offer specialized fragile-item shipping for kitchenware to all 50 U.S. states (including Alaska, Hawaii, and U.S. territories). PO box shipping is available for small bowl/plate sets; large woks require a physical delivery address.
Shipping Timelines
| Product Type | Processing Time | Shipping Method | Delivery Time (Contiguous U.S.) | Delivery Time (AK/HI/Territories) |
|---|---|---|---|---|
| Bowls & Plates (Small Set) | 1 business day | USPS/FedEx Standard (Fragile) | 3–5 business days | 7–10 business days |
| Bowls & Plates (Large Set) | 1–2 business days | Freight Carrier (Fragile) | 5–7 business days | 10–14 business days |
| Wok (Standard Size) | 1 business day | USPS/FedEx Standard (Fragile) | 3–5 business days | 7–10 business days |
| Wok (Large + Accessories) | 1–2 business days | Freight Carrier (Fragile) | 5–7 business days | 10–14 business days |
| Combo Orders | 1–2 business days | USPS/FedEx Standard (Fragile) | 3–5 business days | 7–10 business days |
- Holiday Delays: During peak seasons (Thanksgiving, Christmas, Chinese New Year), shipping may be delayed by 2–3 business days. We recommend ordering 2 weeks in advance for timely delivery.
- Fragile Handling: All kitchenware is packed with shock-absorbent foam and reinforced cardboard to prevent breakage during transit.
Shipping Fees
We offer free standard fragile shipping for all orders over **$49** (contiguous U.S.). For orders under $49 and non-contiguous U.S. locations, fees are as follows:
-
Contiguous U.S.
- $5.99 flat rate for orders under $49
- Free standard fragile shipping for orders over $49
- $19.99 flat rate for express fragile shipping (1–2 business days)
-
Alaska/Hawaii
- 9% of order value (min $12.99, max $49.99)
- Free fragile shipping for orders over $599
-
U.S. Territories (PR, Guam, etc.)
- 11% of order value (min $15.99, max $59.99)
- Free fragile shipping for orders over $699
-
Bulk Orders (10+ sets/woks): Free standard fragile shipping for all U.S. locations (including AK/HI/territories)
Note: Shipping fees are non-refundable for personal reason returns.
Order Tracking & Delivery Notes
- Tracking Information: After shipping, you will receive an email with a tracking number and carrier link. For large orders, we provide a dedicated fragile-item handling contact for real-time updates.
- Delivery Inspection: Inspect the outer packaging for damage (dents, tears, water marks) before signing for delivery. For damaged packaging, note the damage on the delivery receipt and take photos, then contact us within 24 hours to initiate a replacement or refund.
- Product Protection: Bowls and plates are wrapped in individual foam sleeves and packed in reinforced boxes; woks are secured with foam padding to protect handles and non-stick coatings.
- Address Changes: Address changes requested before shipping are free (one change per order). Post-shipping address changes incur a $9.99 processing fee and may cause delivery delays.