Return & Exchange Policy

This policy complies with FTC mail-order rules and CPSC regulations for kitchenware, with special provisions for the fragility and food safety characteristics of bowls, plates, and woks. All returns and exchanges require a Return Authorization (RA) Number—returns without an RA number will be rejected.

Eligibility Requirements


  1. Time Limit

    All return/exchange requests must be initiated within 30 days of product delivery. For wok sets, we extend this window to 45 days to allow for seasoning and use testing.

  2. Product Condition

    All products must be unused, undamaged, and in original condition with all tags, packaging, and compliance documents (e.g., FDA food contact certificate) intact:


  • Bowls and Plates: Unused, no chips, cracks, scratches, or stains; original foam packaging and box intact; no signs of dishwasher or microwave use.
  • Wok: Unseasoned (or seasoned but unused for cooking), no scratches on non-stick coating, no warping of the bottom; original handle attachments, lid, and user manual included; no food residue or oil buildup.

  1. Defective/Incorrect Items

    Products with manufacturing defects (e.g., chipped bowl edges, cracked plate surfaces, faulty wok handles, uneven non-stick coating) or wrong deliveries (incorrect size, material, color) are eligible for free returns or exchanges. Photo/video evidence of the defect is required for verification, and we cover all shipping costs (including fragile-item handling fees).

  2. CPSC Recalled Items

    All CPSC-recalled products are eligible for free return, replacement, or full refund, regardless of purchase date. We will notify you immediately if any product you purchased is subject to a recall.


Non-Returnable & Non-Exchangeable Items


  1. Used products (e.g., bowls/plates with food residue, woks with oil seasoning or cooking marks) due to food safety and hygiene concerns.
  2. Products damaged due to improper use, storage, or handling (e.g., bowls chipped from dropping, woks warped from high-heat misuse, plates scratched by metal utensils).
  3. Customized products (e.g., personalized engraved plates, custom-sized woks) with non-quality-related issues.
  4. Final sale items (marked "Final Sale" on the product page), except for defective or recalled items.
  5. Products with removed or damaged compliance labels (e.g., FDA food contact labels, Prop 65 warning tags).

Return & Exchange Process


  1. Submit Request

    Contact customer service via phone, email, or the website’s return portal, provide your order number, describe the issue, and upload photo/video evidence (if applicable). We will review your request within 2 business days and issue an RA Number if approved.

  2. Shipping Arrangement


  • Defective/Incorrect/Recalled Items: We provide a prepaid shipping label with fragile-item handling coverage and cover all shipping costs (no restocking fee applies).
  • Personal Reason Returns: You are responsible for all shipping costs (including fragile-item insurance fees). A 15% restocking fee applies to cover packaging and inspection costs (this fee is waived for exchanges of the same product).

  1. Inspection & Processing

    Our quality team inspects returned items within 5 business days to verify condition, compliance with food safety standards, and absence of damage.

  • Eligible defective/incorrect items: Process a full refund (including original shipping fees) or exchange for the correct product, shipped free of charge within 3 business days.
  • Eligible personal reason returns: Deduct shipping costs and restocking fees, then issue a refund for the remaining product price.

  1. Refund Completion

    Refunds are credited to your original payment method within 7 business days after inspection approval. Credit card refunds may take an additional 1–3 business days for bank processing.